Green Vision Energy Hiring

 

 

  

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Green Vision Energy Hiring  

 WE ARE HIRING!!

Position: Costumer Service Representative
Timings: 9:30AM - 5:30PM
Monday to Friday
(On-site)

Company's Introduction:
We have one of Pakistan’s smartest solar solutions. Our devoted team offers a smooth and efficient running process where they take care of the installation process inclusively, requiring minimal maintenance.
Reap the Economic and Environmental benefits by going Solar with GreenVision Energy. Our systems are designed innovatively to meet the unique needs of our customers.
Save Time, Money & Create a Sustainable Future.

Job Description:
1. Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
2. Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
3. Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
4. Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
5. Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
6. Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
7. Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
8. Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.

What we offer?
-Market competitive salary package.
-Paid leaves
-Healthcare insurance (after successful completion of probation)
-Healthy and collaborative workforce
-Senior's supervision and helpful guidance